Sales & Customer Experience Services
Driving Sales Excellence to Become the Care Provider of Choice.
At Prosperwell, we know that generating leads is only part of the puzzle. The real challenge? Turning those leads into long- term, paying clients.
Our specialist Sales & Customer Experience Services are designed to maximise your team’s performance, bridging the gap between enquiries from self-funding families and their decision to choose your organisation as their preferred care provider.
Maximise the value of your marketing efforts by empowering your team to convert more enquiries into move-ins. We focus on enhancing your team's skills and capabilities, identifying bottlenecks, refining processes, and creating an experience that builds trust during one of life’s most difficult decisions.
Winner of 100% of Care Sector Marketing Awards
Why Care Providers Should Focus on Sales & Customer Experience?
Families seeking care are making emotional, high-stakes decisions. The quality of their first interaction – and everyone after that – can determine whether they choose your care home or home care service or go elsewhere. Yet, so many care providers face common barriers:
- Leads that don’t convert.
- Sales teams that lack specialised training.
- Inconsistent follow-ups or unclear processes.
- Missed opportunities to differentiate from competitors.
We’ve developed tailored services for the care sector that directly address these challenges, ensuring your sales and customer journey work as hard or even harder than your marketing.
Customer Service & Sales Training
We equip your team with the skills to deliver exceptional customer experiences, handle objections, and use effective sales techniques to progress enquiries to the next stage.
Business Impact:
- Increased enquiry-to-resident conversions.
- A confident, skilled team delivering consistent, professional interactions, tours and follow ups
- A culture of service excellence that builds trust and drives referrals.
Mystery Shopping
Our network of Prospershoppers perform real walkthroughs of your customer journey—calling, visiting, and interacting with your care home just like prospective residents and their families would.
Business Impact:
- Identify and fix gaps in your enquiry handling process toincrease occupancy.
- Gain actionable insights to create a smoother, moreeffective sales pipeline.
- Build a more consistent and professional customer experience, helping you stand out in the market.
Sales & Performance Maximisation
Gain access to the expertise of a seasoned sales professional without the expense of a full-time hire. Performance specialist provides ongoing leadership and coaching, monitoring your team’s performance, and implementing strategies to improvelead conversions on an ongoing basis
Business Impact:
- Identify and fix gaps in your enquiry handling process to increase occupancy.
- Gain actionable insights to create a smoother, more effective sales pipeline.
- Build a more consistent and professional customer experience, helping you stand out in the market.
Gain the Prosperwell Advantage
At Prosperwell, we’re more than an award winning digital marketing agency—we’re your partner for achieving sustainable success.
Specialists In Care
We have specialised in helping and working only with the care sector for 8 years - and we know this industry like the back of our hand.
A Reputation for Results
Our reputation is backed by a history of working with a wide range of care operators and consistently exceeding expectations.
Watch our testimonials
Lisa Vile – Head of Sales & Customer Experience
Lisa Vile joined Prosperwell as Head of Sales & Customer Experience, bringing over 20 years of sales expertise and more than 12 years of direct experience in the care sector. She has successfully driven occupancy and fee growth across care homes at all stages – from commissioning to fully established operations.
Lisa has led sales for multiple care homes, achieving conversion rates of 30-40%, introducing CRM systems, and developing tailored training programmes for sales and customer service teams. Her hands-on experience spans from managing individual homes to overseeing sales performance across small care groups.
A recognised speaker at industry events and an active member of national care networks, Lisa champions a whole-home sales approach and fosters positive team environments to drive long-term success.
Recognised and respected across sectors
We are proud to be recognised as trusted experts in both the digital marketing industry and the healthcare sector. We are honoured to have won 100% of Care Marketing Awards, and we are even prouder to support a range of non-profits and associations, helping them amplify their positive message even further.
Book a Discovery callWinner of 100% of Care Sector Marketing Awards
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